Full product line certified by internationally recognized authorities: CE (EU), CSA (Canada), FCC (USA), and RoHS (Environmental Compliance).

Strict adherence to electrical safety, mechanical safety, and electromagnetic compatibility standards across all target countries.

Complete export compliance documentation package: test reports, certificates of conformity, technical specifications, and certificates of origin.

Dedicated foreign trade team assists clients with import customs clearance, ensuring zero-delay processing.

Continuous monitoring of regulatory updates across all markets, with proactive product compliance upgrades.

Our Commitment: Every device shipped is 100% compliant with the import standards of the destination country. We ensure our clients never face compliance-related operational risks.

Venue Planning: Professional designers deliver optimized layout plans based on floor area, business positioning, and target demographics.

Equipment Selection: Data-driven device portfolio recommendations informed by 3,000+ project deployments and big data analytics.

System Integration: Complete deployment of RFID smart membership systems, cloud-based coin/token/payment systems, and ticket/redemption management platforms.

Installation & Commissioning: Senior engineering teams conduct on-site installation with individual machine calibration for peak performance.

Grand Opening Support: Customized opening event plans, marketing asset packages, and customer acquisition strategies provided.

Our Commitment: From contract signing to grand opening, a dedicated project manager provides one-on-one coordination — enabling overseas clients to launch with zero hassle.

Complete in-house production chain: from sheet-metal fabrication and circuit board assembly to full machine integration — no core processes outsourced.

Three-tier quality inspection system:

▸ Tier 1: Incoming raw material inspection

▸ Tier 2: In-process production patrol inspection

▸ Tier 3: 72-hour continuous aging test + final pre-shipment inspection

Annual production capacity exceeding 5,000 units of commercial amusement equipment.

Core components sourced from internationally branded suppliers, ensuring long-term operational stability.

ISO 9001 Quality Management System certified — full production traceability.

Our Commitment: Every device undergoes no less than 72 hours of continuous run testing before shipment. Failure rate controlled below 0.5%.

OEM Brand Customization: Client brand logos, machine color schemes, and packaging customization to build exclusive brand identity.

ODM Deep Development: Custom exterior design, gameplay mechanics, and interactive interfaces tailored to specific market demands.

Multi-language Support: Game interfaces available in 20+ languages including English, Arabic, Spanish, French, Vietnamese, and more.

Voltage Adaptation: 110V/220V/380V universal compatibility with 50Hz/60Hz auto-switching.

Payment System Integration: Support for coins, banknotes, IC cards, RFID wristbands, mobile payments, and other region-specific payment methods.

Thematic Customization: Device exterior styling tailored to venue themes — ocean, space, cartoon, cyberpunk, and more.

Our Commitment: Custom projects maintain full transparency from design to delivery. Clients can monitor production progress remotely at any time.

RFID Smart Membership System:

▸ Four-tier membership framework (Standard/Silver/Gold/Black) for precision marketing

▸ Full transaction and recharge records audit-ready for financial compliance in any country

▸ Automated tools for birthday perks, point redemption, and tournament invitations

AI Data Analytics Platform:

▸ Real-time dashboard: device uptime, usage frequency, revenue contribution

▸ Player behavior analysis: peak hours, preferred machines, spending profiles

▸ Intelligent operational recommendations: dynamic parameter tuning to boost per-square-meter revenue by 15%–25%

Competitive Tournament Framework:

▸ Built-in global leaderboards, ranking tiers, and achievement badges

▸ Standardized tournament operations SOP (city leagues, weekend challenges, holiday specials)

▸ Automated match statistics and ranking displays

Our Commitment: Free operational training and analytics tools provided — empowering every client with professional-grade operational capabilities.

Global Logistics Solutions:

▸ FOB Guangzhou/Shenzhen ports; CIF, DDP, and other trade terms supported

▸ Professional export packaging: EPE foam + bubble wrap + solid wood crates, suitable for sea/air/land freight

▸ Long-term partnerships with DHL, Maersk, COSCO and other international logistics providers for competitive rates and reliable timelines

After-Sales Response System:

▸ 7×12 remote technical support (bilingual English/Chinese service)

▸ Response within 2 hours of service request; 70% of issues resolved via remote guidance

▸ In-warranty quality issues: free replacement parts; on-site repair at cost of travel expenses only

▸ Out-of-warranty: parts supplied at cost; 5+ year parts inventory maintained even after product discontinuation

Warranty Policy:

▸ Standard models: 12-month full-machine warranty

▸ Core components (motherboard, motor, display): extendable to 24 months

▸ Consumable parts list included with every shipment for advance stocking

Continuous Upgrade Services:

▸ Free bug fixes and security patches for game software

▸ New feature upgrades available (free or paid based on scope)

▸ Quarterly operational strategy updates delivered to clients

Our Commitment: Wherever our clients are located, Xinyou's after-sales team delivers effective solutions within 48 hours.